Notification Required
Families must notify us at least one (1) week before the missed session, or no later than one (1) week after the missed session.
Policy
Refund Policy
At TXVA, we are committed to providing high-quality programming while maintaining fair and transparent policies for all families. Please review the following guidelines carefully before registering for any program.
Camps & Clinics
Refund, Cancellation & Attendance Policy
The following policies apply to all TXVA camps, clinics, and seasonal programs. We encourage families to review these terms before completing registration.
Program Refund & Cancellation
Withdrawal Timeline
More than 2 weeks before start
Full RefundFull refund less a $20 administrative fee, or a full credit toward any future TXVA program.
Within 2 weeks of start date
50% Refund50% refund of the registration fee less a $20 administrative fee, or a full credit toward any future TXVA program.
After program has started
No RefundNo refunds will be issued once the program has begun. In certain circumstances, participants may be eligible for a pro-rated credit toward a future TXVA program.
Payment Processing Fees
Withdrawing by Choice
A payment processing fee is added at checkout and passed directly to our payment processor. When a family withdraws for a reason within their own control, that fee is handled as follows.
Refund to your card
Fee retainedThe payment processing fee charged at checkout is not returned. Our payment processor keeps this fee even when a charge is refunded, so it cannot be recovered by TXVA or by you. Any applicable administrative fee is deducted as described above.
Credit to your TXVA account
Full valueYou receive the full value you paid, including the processing fee, applied as credit toward any future TXVA program. Issuing credit does not require a new card transaction, so nothing is lost to processing.
If TXVA cancels
Fully refundedWhen we cancel a program, change its date, time, or location, or are unable to place your athlete, you receive a full refund including the processing fee and no administrative fee. This section applies only to withdrawals initiated by the family.
What counts as a family-initiated withdrawal
These are the most common examples. They are not an exhaustive list, and we review unusual circumstances individually.
- A change of mind, or no longer wishing to attend
- A scheduling conflict, vacation, or other calendar change
- Registering for the wrong program, age group, week, or location
- Duplicate or accidental registrations
- Choosing a different club or program
Illness, injury, and family emergencies are reviewed case by case and are not treated as withdrawals by choice.
Missed Sessions Policy
Missing a Session After a Program Has Begun
If a participant must miss a session due to a reasonable circumstance (such as illness or injury), please follow the guidelines below.
Credit Eligibility
Eligible participants will receive a credit toward a future TXVA program for reasonable circumstances such as illness or injury.
Multiple Missed Sessions
Missing more than one session is not eligible for credit, unless the circumstance is exceptional and has been reviewed and approved by our Customer Support Team.
Important Notes
- Credits are non-transferable and cannot be redeemed for cash.
- Credits must be used toward future programs only and may be subject to an expiration date.
- All refund and credit requests must be submitted in writing to our Customer Support Team.
- Payment processing fees are charged at checkout and are not refundable on family-initiated withdrawals.
Contact & Support
Have questions about our policy?
If you have questions regarding refunds, cancellations, or missed sessions, please contact our Customer Support Team. We are happy to review special circumstances on a case-by-case basis.
Reminder: Please review the policy carefully before registering for any program.